Terms & Conditions

Firefly Press (Aust) Pty Ltd Privacy Policy & Terms and Conditions

Introduction

These Terms and Conditions are made on behalf of Firefly Press (Aust) Pty Ltd, and all references to Firefly Press, "we" or "us" in these Terms and Conditions refers to Firefly Press (Aust) Pty Ltd (ABN 32 969 140 329)

Firefly Press (Aust) Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Firefly Press (Aust) Pty Ltd users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Ann Smales at (07) 5445 5749.

Privacy Policy

This Privacy Policy tells you how we collect information when you visit this site or deal with us and what we do with your personal information.

At Firefly Press, we understand the importance you attach to your personal information. As such, we shall ensure that we comply with our obligations under the Privacy Act 1988 (Cth).

If you submit information to Firefly Press by registering as a member, purchasing one of our products or by sending us an email, we collect that information and use it for the purposes of providing you with information or advice about our goods and/or services and for processing an order by you for our goods and/or services.

Specifically, we require your name, street address, email address, phone and fax number and method of payment details in order to complete an order for our goods and/or services.

We shall only disclose your personal information to third parties where the disclosure is necessary and directly related to the purposes set out above - such as our financial institution to process your order. We shall not give our customer lists to third parties for promotions independent of Firefly Press.

Under the Privacy Act 1988 (Cth) you have a right to request access to your personal information held by us. You may do this by sending us an email to privacy@fireflypress.com.au or by writing to us at

Privacy Officer
Firefly Press (Aust) Pty Ltd
33 Telco Road
Buderim Queensland 4556

You do not have to provide us with the information requested, however, we will be unable to process your order should you be unwilling to do so.

As a small business, Firefly Press relies on word-of-mouth of customers and friends to 'spread the word' about our great deals. To keep you up-to-date on new products and special deals and promotions we do send occasional emails. However, in accordance with the Spam Act 2003 (Cth) we shall only send you emails with your prior consent and shall be happy to remove you from our mailing list should you no longer wish to receive our promotional information.

Collection of Information

In order to use the Firefly Press (Aust) Pty Ltd website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Firefly Press (Aust) Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Firefly Press (Aust) Pty Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at sales@fireflypress.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@fireflypress.com.au. Orders If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Firefly Press (Aust) Pty Ltd uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@fireflypress.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Firefly Press (Aust) Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Firefly Press (Aust) Pty Ltd does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Firefly Press (Aust) Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.fireflypress.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Firefly Press (Aust) Pty Ltd Security Policy

Firefly Press (Aust) Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Firefly Press (Aust) Pty Ltd or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Firefly Press (Aust) Pty Ltd.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

Physical Goods

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via post within 2-3 working days; however if goods are unavailable delivery will take a little longer and may take up to 10 working days to be sent. If you wish to query a delivery please contact us at order@fireflypress.com.au.

Digital Downloads

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email immediately. If you wish to query a delivery please contact us at sales@fireflypress.com.au.

Refund & Returns Policy

Returning Defective Merchandise

At Firefly Press we are proud of our products and guarantee all our products as being as advertised. We will attempt to replace any defective merchandise (subject to stock availability) or refund you for any defective merchandise (including reasonable shipping costs) provided that:

The return is pre-arranged with Firefly Press. This can be done by e-mailing returns@fireflypress.com.au
the product is returned to us with proof of purchase within 14 days of the date of purchase;
the product is in its original condition; and
the product is not defective as a result of misuse, improper installation, connection to the wrong voltage or other abuse or misuse.

Should there be any problems with defective product, please contact Firefly Press first.

All returns must be pre-arranged by emailing returns@fireflypress.com.au.

Returning Non-defective Merchandise

Please carefully check the specification and compatibility of the products with your requirements prior to purchasing. Due to the nature of sales at Firefly Press, if you should purchase one of our products and then decide to return it, you are depriving another customer of the chance to purchase that item.

However, should you wish to obtain a refund for a non-defective product we may do so (at our discretion) on the following conditions:

The return is pre-arranged with Firefly Press. This can be done by e-mailing returns@fireflypress.com.au,
the product must be returned to us at your expense with proof of purchase within 14 days of the date of purchase;
the product must be unused and in it original condition, including its original packaging, and
We will not under any circumstances refund the cost of shipping the product to you and we may at our discretion deduct the cost of the credit card transactions from your refund.